iGemz.co.za – Privacy Policy (POPIA & CPA Compliant)

Effective Date: 3 March 2011
Operator: Big Rock iGemz CC (Reg No: 2010/136975/23) trading as iGemz
Website: www.iGemz.co.za

1.

Introduction
1.1 This Privacy Policy (“the Policy”) explains how iGemz, owned by Big Rock iGemz CC (registration number: [insert if applicable]), collects, uses, stores, shares, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Consumer Protection Act 68 of 2008 (CPA).
1.2 By accessing and using our website https://www.igemz.co.za (“the Website”), you agree to the terms of this Policy. If you do not agree, you must immediately cease using the Website.
1.3 iGemz may amend this Policy from time to time without prior notice. Continued use of the Website constitutes acceptance of the updated Policy.

2.

Who We Are
2.1 iGemz is a family-owned business, trading since 2010, specialising in gemstones and jewellery.
2.2 Contact details:
Tel.: +27 68 298-1855
Email: CLICK HERE to contact us.
Location: Bredell, Kempton Park, Gauteng, South Africa

3.

Information We Collect
3.1 Personal Information:
(a) Name, surname, contact details (email, phone number).
(b) Delivery/billing address.
(c) Account registration and login details.
(d) Comments, reviews, or messages submitted via the Website.
3.2 Automatically Collected Information:
(a) IP address, browser type, and operating system.
(b) Cookies and tracking technologies.
(c) Website usage and interaction data.
3.3 Sensitive Information: We do not intentionally collect special categories of information (such as religious, medical, or biometric data).

4.

How We Use Your Information
4.1 To process and deliver your orders.
4.2 To verify your identity when registering an account.
4.3 To communicate with you regarding orders, services, or promotions.
4.4 To comply with legal obligations under South African law.
4.5 To detect, prevent, or address fraud, theft, or misuse of our services.
4.6 For marketing (only with your prior consent).

5.

Cookies & Tracking
5.1 The Website uses cookies to:
(a) Enable basic website functionality.
(b) Remember login preferences.
(c) Analyse browsing behaviour.
(d) Improve your shopping experience.
5.2 You may disable cookies in your browser settings, but certain features of the Website may not function properly.

6.

Sharing of Personal Information
6.1 iGemz will not sell or rent your personal information to third parties.
6.2 We may share your data with trusted service providers only when necessary, including:
(a) Payment processors.
(b) Courier and logistics companies.
(c) IT and website hosting providers.
6.3 We may disclose information if required by law, regulation, or court order.

7.

International Data Transfers
7.1 Personal information may be transferred outside South Africa when using third-party payment gateways, couriers, or cloud hosting services.
7.2 Where information is transferred cross-border, we will ensure reasonable safeguards are in place to protect your personal data in line with POPIA.

8.

Data Retention
8.1 We retain your information only for as long as necessary to:
(a) Fulfil the purpose it was collected for.
(b) Comply with accounting and tax obligations.
(c) Resolve disputes.
(d) Enforce our agreements.
8.2 Comments and associated metadata may be retained indefinitely for anti-spam and record-keeping purposes.

9.

Your Rights Under POPIA
9.1 As a data subject under South African law, you have the right to:
(a) Access the personal information we hold about you.
(b) Request correction or deletion of your personal data.
(c) Object to or restrict processing of your data.
(d) Withdraw consent where processing is based on consent.
(e) Lodge a complaint with the Information Regulator of South Africa ([email protected]).

10.

Data Security
10.1 iGemz takes reasonable organisational and technical measures to safeguard personal data, including encryption, access controls, and secure hosting.
10.2 However, no system is completely secure, and we cannot guarantee 100% protection against unauthorised access.
11. Minors
11.1 The Website is not directed at persons under the age of 18.
11.2 We do not knowingly collect personal data of minors without parental consent.

12.

Intellectual Property & Copyright
12.1 All Website content, including product images, descriptions, and trademarks, is the property of iGemz unless otherwise stated.
12.2 Reproduction or distribution without written consent is strictly prohibited.

13.

Governing Law
13.1 This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA and the CPA.
13.2 Any disputes shall be subject to the jurisdiction of the Magistrates’ Court, Kempton Park, South Africa.