iGemz.co.za – Privacy Policy (POPIA & CPA Compliant)
Effective Date: 3 March 2011
Operator: Big Rock iGemz CC (Reg No: 2010/136975/23) trading as iGemz
Website: www.iGemz.co.za
1. | Introduction | |
| 1.1 | This Privacy Policy (“the Policy”) explains how iGemz, owned by Big Rock iGemz CC (registration number: [insert if applicable]), collects, uses, stores, shares, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Consumer Protection Act 68 of 2008 (CPA). | |
| 1.2 | By accessing and using our website https://www.igemz.co.za (“the Website”), you agree to the terms of this Policy. If you do not agree, you must immediately cease using the Website. | |
| 1.3 | iGemz may amend this Policy from time to time without prior notice. Continued use of the Website constitutes acceptance of the updated Policy. | |
2. | Who We Are | |
| 2.1 | iGemz is a family-owned business, trading since 2010, specialising in gemstones and jewellery. | |
| 2.2 | Contact details: | |
| Tel.: +27 68 298-1855 | ||
| Email: CLICK HERE to contact us. | ||
| Location: Bredell, Kempton Park, Gauteng, South Africa | ||
3. | Information We Collect | |
| 3.1 | Personal Information: | |
| (a) | Name, surname, contact details (email, phone number). | |
| (b) | Delivery/billing address. | |
| (c) | Account registration and login details. | |
| (d) | Comments, reviews, or messages submitted via the Website. | |
| 3.2 | Automatically Collected Information: | |
| (a) | IP address, browser type, and operating system. | |
| (b) | Cookies and tracking technologies. | |
| (c) | Website usage and interaction data. | |
| 3.3 | Sensitive Information: We do not intentionally collect special categories of information (such as religious, medical, or biometric data). | |
4. | How We Use Your Information | |
| 4.1 | To process and deliver your orders. | |
| 4.2 | To verify your identity when registering an account. | |
| 4.3 | To communicate with you regarding orders, services, or promotions. | |
| 4.4 | To comply with legal obligations under South African law. | |
| 4.5 | To detect, prevent, or address fraud, theft, or misuse of our services. | |
| 4.6 | For marketing (only with your prior consent). | |
5. | Cookies & Tracking | |
| 5.1 | The Website uses cookies to: | |
| (a) | Enable basic website functionality. | |
| (b) | Remember login preferences. | |
| (c) | Analyse browsing behaviour. | |
| (d) | Improve your shopping experience. | |
| 5.2 | You may disable cookies in your browser settings, but certain features of the Website may not function properly. |
6. | Sharing of Personal Information | |
| 6.1 | iGemz will not sell or rent your personal information to third parties. | |
| 6.2 | We may share your data with trusted service providers only when necessary, including: | |
| (a) | Payment processors. | |
| (b) | Courier and logistics companies. | |
| (c) | IT and website hosting providers. | |
| 6.3 | We may disclose information if required by law, regulation, or court order. | |
7. | International Data Transfers | |
| 7.1 | Personal information may be transferred outside South Africa when using third-party payment gateways, couriers, or cloud hosting services. | |
| 7.2 | Where information is transferred cross-border, we will ensure reasonable safeguards are in place to protect your personal data in line with POPIA. | |
8. | Data Retention | |
| 8.1 | We retain your information only for as long as necessary to: | |
| (a) | Fulfil the purpose it was collected for. | |
| (b) | Comply with accounting and tax obligations. | |
| (c) | Resolve disputes. | |
| (d) | Enforce our agreements. | |
| 8.2 | Comments and associated metadata may be retained indefinitely for anti-spam and record-keeping purposes. | |
9. | Your Rights Under POPIA | |
| 9.1 | As a data subject under South African law, you have the right to: | |
| (a) | Access the personal information we hold about you. | |
| (b) | Request correction or deletion of your personal data. | |
| (c) | Object to or restrict processing of your data. | |
| (d) | Withdraw consent where processing is based on consent. | |
| (e) | Lodge a complaint with the Information Regulator of South Africa (complaints.IR@justice.gov.za). | |
10. | Data Security | |
| 10.1 | iGemz takes reasonable organisational and technical measures to safeguard personal data, including encryption, access controls, and secure hosting. | |
| 10.2 | However, no system is completely secure, and we cannot guarantee 100% protection against unauthorised access. | |
| 11. | Minors | |
| 11.1 | The Website is not directed at persons under the age of 18. | |
| 11.2 | We do not knowingly collect personal data of minors without parental consent. | |
12. | Intellectual Property & Copyright | |
| 12.1 | All Website content, including product images, descriptions, and trademarks, is the property of iGemz unless otherwise stated. | |
| 12.2 | Reproduction or distribution without written consent is strictly prohibited. | |
13. | Governing Law | |
| 13.1 | This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA and the CPA. | |
| 13.2 | Any disputes shall be subject to the jurisdiction of the Magistrates’ Court, Kempton Park, South Africa. |

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