Frequently Asked Questions

iGemz is a South African-based supplier of premium loose gemstones, offering over 60 species and tens of thousands of individual stones. We cater to jewellery designers, collectors, and gemstone enthusiasts worldwide, with a focus on ethically sourced, carefully graded gemstones.

Our gemstones are ethically sourced directly from trusted lapidaries and various other sources around the world. Every stone is inspected and graded by our team before it is listed for sale.

Yes. We ship gemstones globally, ensuring secure packaging, insurance, and careful handling so that your purchase arrives in perfect condition.

You can reach us via our Contact Page or via WhatsApp (the link is at the bottom of every webpage). Our team is happy to assist with any questions regarding products, orders, or services.

Yes. All our gemstones are sourced from reputable suppliers, ensuring ethical practices and responsible mining processes. We do not buy gemstones from small scale miners.

While we operate primarily online and our gemstones are held offsite in high security locations. We welcome serious clients to schedule appointments for viewing selected gemstones by prior arrangement.

Yes. Every gemstone can be certified by one of our trusted labs: EGL South Africa (Johannesburg) or The Gem Lab (Cape Town). Certification provides an independent verification of species, clarity, colour, carat weight, and other properties.

There is a lab option on the product page of each gemstone on this website. You select the lab of your preference and place your order. We handle the delivery to the lab and return the certified stone to you. Lab reports are provided as official documentation confirming the stone’s quality and authenticity.

If the lab determines the gemstone is not as described, iGemz will replace it or issue a refund per our Returns & Refunds policy. Please note: lab fees are non-refundable.

Yes, iGemz offers optional lab re-certification for any gemstone purchased here. This allows verification years after purchase, useful for resale, insurance, or personal assurance.

In addition to a refractive index test, every gemstone is carefully measured, weighed, and evaluated for clarity, colour, and cut, and is documented through high-quality photographs and videos. Our high-resolution media, often enlarged up to ten times, provides complete transparency and ensures an accurate representation of each stone online. Thanks to this level of magnification, inclusions that are normally invisible to the naked eye are clearly revealed, giving you full confidence in your purchase.

Yes. You may request a re-certification report from either lab at any time after purchase, for insurance or resale purposes. Each lab offers reports at different levels, with the scope and detail varying accordingly.

We accept PayPal, Peach Payments, EFT and Wire Transfer. All payment options are secure, and we do not store sensitive financial information on our website.

Yes. Our wholesale programme is designed for individuals and companies operating in the jewellery and gemstone industry. Applicants can register on our website, and once their account is approved, they will have access to wholesale pricing, exclusive offers, and ongoing trade benefits.

Once your order is shipped, you will receive a tracking number via email. You can monitor delivery in real-time through the courier service.

Orders can be modified or cancelled only if the gemstone has not been processed for shipment. Contact our support team immediately if you need to make changes.

Currently, we accept only one payment method per order. For high-value purchases, please contact our support team if your require assistance.

Yes. Certain high-value purchases may qualify for a structured payment plan. Contact our sales team to discuss options.

Our returns policy allows for returns within the specified return window if the gemstone is in the same condition as received. Lab fees are non-refundable.

While loose gemstones are natural and do not carry a lifetime physical warranty, iGemz guarantees authenticity and accurate grading. We also provide safe delivery and optional re-certification services.

All shipments are fully insured. If your gemstone is damaged during transit, we will replace it or refund your purchase, as outlined in our shipping and returns policies.

Yes, provided it is returned in the same condition, in it’s original packaging (with intact security seals) within the return window and as per our Returns & Refunds policy.

No. Lab fees are non-refundable, even if the gemstone is returned or fails lab verification.

Refunds are processed within 8–10 business days after the returned gemstone is received and inspected as per our Returns & Refunds policy.

Orders received before 12H00 (South African time) are shipped the same day – orders received after 12H00 are shipped the next day. Delivery time depends on your location. Within South Africa, standard shipping typically takes 2–5 business days. International shipments usually take 7–14 business days, depending on customs clearance.

Yes. Every gemstone is securely packaged and fully insured to protect against loss or damage during transit.

Each gemstone is individually packaged in a protective container with cushioning to prevent damage. Packaging is discreet, secure, and insured.

Yes, express shipping options are available for domestic and international orders. Shipping fees vary based on courier and destination.

For security reasons, we only ship to verified physical addresses.

Yes. Every international shipment comes with a tracking number so you can monitor progress online.

For customers in South Africa, all shipments arrive without any additional customs duties or taxes. International customers should note that import duties or taxes may apply, depending on the regulations of the destination country. These are determined by the local authorities and are separate from iGemz pricing.

Yes. iGemz uses SSL encryption for all transactions, ensuring that personal and financial data is protected.

All payments are processed via secure gateways — PayPal, Peach Payments, EFT and Wire Transfers — which comply with industry security standards.

Absolutely. We adhere to South African and international data protection standards. Personal data is never shared without consent – see our iGemz.co.za – Privacy Policy (POPIA & CPA Compliant) in this regard.

Yes. Creating an account allows you to view past orders, track current orders, and access wholesale pricing if approved.

Yes. Cookies improve your shopping experience and are used in accordance with our Privacy Policy.

Yes. We have videos and additional images for every gemstone listed on this website – you may request extra photos or a short video showing the stone from multiple angles.

Yes. iGemz can provide guidance on appraisals and insurance documentation for high-value purchases. Optional lab re-certification can also support insurance claims.

Absolutely. Our team can advise on colour, clarity, and species to help you select the perfect gemstone for your jewellery, collection, or investment.

Yes. Wholesale clients can request specific quantities or combinations for bulk purchases, subject to availability.

We provide gemstone care advice in our Gemstone Care section to help your stones retain their beauty over time.